The knowledge corner

Mi name is pablo Mercado, im a student from EBC. I work in Perfumando, company that distributes fragrances in all the republic. At the moment I’m very focused in my job and my profesional career, my biggest goal in life is to have a successful life, professionally and In the family.  Having my own company is a key for my eternal happiness

Autor Hernández Ramírez Gimena I'm from Mexico, La Piedad de Cabadas, Michoacan. I will be turning 21 on september 27th. Nowadays, I'm studying International Business and Trade in Escuela Bancaria Comercial, coursing 4th grade. I would love to study and dedicate my life to oenology, the production and cultivation of wine and improving this business in Mexico. I love to travel, I enjoy spending time with my family, boyfriend and friends, I'm trilingual and i hope a polyglot soon, in another life I would be a chef because I love gastronomy and food.

  There are many reasons why interpersonal communications may fail. In many communications, the message may not be received exactly the way the sender intended. It is, therefore, important that the communicator seeks feedback to check that their message is clearly understood. There are many barriers to communication and these may occur at any stage in the communication process. Barriers may lead to your message becoming distorted and you therefore risk wasting both time and/or money by causing confusion and misunderstanding. Effective communication involves overcoming these barriers and conveying a clear and concise message. Common barriers to effective communication: ·       The use of jargon. Over-complicated, unfamiliar and/or technical terms. ·       Emotional barriers and taboos. Some people may find it difficult to express their emotions and some topics may be completely 'off-limits' or taboo. Taboo or difficult topics may inc...

Glossophobia is the fear of public speaking and it affects as many as four out of 10 americans. For those affected, speaking in front of a group can trigger feelings of discomfort and anxiety. With this can come uncontrollable trembling, sweating and a racing heartbeat. You can also have an overwhelming urge to run out of the room or away from the situation that is causing you stress. Glossophobia is a social phobia, or social anxiety disorder. Anxiety disorders go beyong occasional worrying or nervousness. They cause strong fears that are out of proportion to what you are experiencing or thinking about. Many people who have a strong fear of public speaking fear being judged, embarrassed, or rejected. They may have had an unpleasant experience, like having given a report in class that didn’t go well. Or they’re been asked to perform on the spot with no preparation. Anxiety disorders often get worse over time. And they can interfere with you ability to funcion under some circumstan...

The definition of feedback is, the retunr o information that is provided following an activity or process. We are receiving feedback at every moment we are awake. If you reach to pick up a cup, how do you know that your hand is close enough to close it on the cup? Now reach out to pick up while keeping you eyes closed. What happens? In order to pick up the cup, you used your senses to provide information about the progress of the task, and to modify what you were doing in order to complete the task successfully. One source of feedback that we all use, when available, is other people. We notice how other people react to what we are doing. Their reaction might be positive, negative, planned or spontaneous. Whatever their response, or lack of it, we will draw conclusions about what that response means. We are then likely to modify our behaviour based on those conclusions, especially if we consider the other person credible. Feedback drives us to change. We all know about criticism an...

  I know what you’re thinking, what advise could I give you on answering a phone call, I mean we all know how to answer a phone don’t we?, but there is a difference between answering a normal phone call an answering a business phone call. Phone-answering skills are critical for businesses. Because the telephone is still most businesses primary point of contact with customer’s first impression of your business. These phone answering tips will ensure that callers are dealing with a winning business.   1.      Answer all incoming phone calls before the third ring, this gives the caller a sense that you are interested in their call, and that you give attention to them. 2.      When you answer the call try to be warm an enthusiastic, your voice could be the only impression your caller will ever get of your company so you should try to give them a good first impression. 3.      When you answer welcome the caller courteously...